HighRise Wholesale ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at highrisewholesale.com, interact with our landing pages, or contact us via WhatsApp, phone, or email.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our site, and information from third-party sources.
Information you provide directly:
- Name, phone number, WhatsApp number, and email address submitted via contact forms or WhatsApp messages
- Business information such as your selling platform, monthly budget, and product interests
- Communications you send us via email (sales@highrisewholesale.com) or WhatsApp
- Order information and transaction details when you place wholesale orders
Information collected automatically:
- IP address, browser type, operating system, and device information
- Pages visited, time on site, referring URLs, and click behavior
- Google Analytics data including session duration, geographic region, and traffic source
- Cookies and similar tracking technologies (see Section 5)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide wholesale stock information
- To process orders, arrange samples, and coordinate shipments
- To send you our Step-by-Step FBA Launch Guide or other requested materials via WhatsApp
- To send follow-up communications about products, pricing, and promotions relevant to your business
- To improve our website, landing pages, and marketing based on analytics data
- To comply with legal obligations and resolve disputes
- To detect and prevent fraud or misuse of our services
Information Sharing
We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist us in operating our website, processing orders, or delivering communications (e.g., Google Analytics, WhatsApp Business). These parties are contractually obligated to keep your information confidential.
- Legal requirements: If required by law, court order, or government authority, we may disclose your information to comply with applicable regulations.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
- With your consent: We may share information for any other purpose with your explicit consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
- Contact and inquiry data is retained for up to 3 years from the date of last interaction
- Order and transaction records are retained for up to 7 years for accounting and legal compliance
- Analytics data is retained per Google Analytics' standard data retention settings (26 months by default)
- WhatsApp communications are stored within WhatsApp's platform per their terms of service
You may request deletion of your data at any time by contacting us at sales@highrisewholesale.com.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience and gather analytics data.
- Essential cookies: Required for the website to function correctly. These cannot be disabled.
- Analytics cookies: We use Google Analytics (via gtag.js) to understand how visitors interact with our site. This data is anonymized and aggregated. Google Analytics may set cookies such as _ga and _gid.
- Session storage: We use sessionStorage to track the urgency counter display and whether the exit-intent popup has been shown. This data is cleared when you close your browser tab.
You can control cookie behavior through your browser settings. Disabling analytics cookies will not affect your ability to use the site but will limit our ability to improve your experience.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal information we hold about you
- Right to correction: Request that we correct inaccurate or incomplete information
- Right to deletion: Request that we delete your personal information ("right to be forgotten")
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Request your data in a structured, machine-readable format
- Right to opt out: Opt out of marketing communications at any time by replying STOP to any WhatsApp message or emailing sales@highrisewholesale.com
To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- All web traffic is served over HTTPS with SSL/TLS encryption
- WhatsApp communications are end-to-end encrypted by default
- Access to customer data is restricted to authorized team members only
- We regularly review our security practices and update them as needed
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites including Amazon, Walmart, Shopify, eBay, Telegram, and TikTok Shop. These sites have their own privacy policies, which we encourage you to review.
We are not responsible for the privacy practices or content of any third-party sites. Clicking on third-party links is done at your own risk.
Children's Privacy
Our services are intended for business use by adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18.
If you believe we have inadvertently collected information from a minor, please contact us immediately at sales@highrisewholesale.com and we will delete the information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through any of the following channels: